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Old 19-02-2014, 03:21 PM   #1
hollowhornbear
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Default The Captains Store order.

I'm trying to find out
A: how my order is progressing #365 nearly 500 paid in full.(jan 3rd)
B: Is the store still trading?
A concerned Hollowhornbear
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Old 22-02-2014, 03:18 AM   #2
Alpha149
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I'm 2 years waiting for my order. Good luck to you. Try sending Bernie or Chris a PM
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Old 25-02-2014, 03:26 PM   #3
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Same here, I've been waiting since august 2013, order 318.
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Old 04-03-2014, 12:59 PM   #4
hollowhornbear
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Have any of you had any communication from them? as i have been trying and had nothing.
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Old 04-03-2014, 10:29 PM   #5
stingray48442
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first of all one man taking on so many orders and trying to do the job is ether stupid or just greedy for profit when you run a business you need more than one helper I have contracted work out to keep my customers happy I wanted a ufo from Bernie so bad but after reading of people not getting there items and no money returns I just was not going to take that chance its sad he does nice work. im sorry a lot of my good friend here have not received their items .what happened to this site it used to be a great place to visit im loosing interest I think its time to move on
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Old 06-03-2014, 01:41 PM   #6
mike s
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yeah Bernie wasn't very well a while back
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Old 07-03-2014, 12:13 AM   #7
hollowhornbear
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Ok, so Bernie has been or is ill, so maybe you shouldn't be able to order items, if there is little chance of receiving them in a reasonable timescale, or at least not take any monies until the order is ready for dispatch.
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Old 07-03-2014, 02:54 PM   #8
stingray48442
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what about this wonderful thing called communication talk to your customers let them know what is going on be responsible have a friend do it for you im sorry it upsets me to see a good potential for this store go down the drain
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Old 10-03-2014, 05:21 PM   #9
karr1981
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Hollowhornbear I will provide the additional informaiton we discussed on the weekend, just getting the full details so you can make a decision on the enhancement parts.

Thanks for your patience,

Chris
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Old 10-03-2014, 05:45 PM   #10
hollowhornbear
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Out of curiosty why do I have to wait another week?
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Old 10-03-2014, 08:53 PM   #11
karr1981
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Quote:
Originally Posted by hollowhornbear View Post
Out of curiosty why do I have to wait another week?
Sorry it wasn't clear, i meant ill provide the info as we had discussed this weekend just past. Ill have it for you as soon as possible.
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Old 11-03-2014, 08:42 PM   #12
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Oh my, I just ordered two items from the Captains store! Is there a problem with the orders and communication? Should I cancel my orders?
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Old 11-03-2014, 09:02 PM   #13
karr1981
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Quote:
Originally Posted by toddyboy766 View Post
Oh my, I just ordered two items from the Captains store! Is there a problem with the orders and communication? Should I cancel my orders?
Hi Mate, your order will be fine, if you want you can pm me the order number for specific confirmation but all products currently listed for sale in the store are available.

Thanks,

Chris
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Old 12-03-2014, 06:41 PM   #14
hollowhornbear
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Chris please see your messages on Captains Store.
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Old 13-03-2014, 11:38 AM   #15
hollowhornbear
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So communication lines are down again!!! Chris please respond either here or the captains store. As my other half and I have now asked for a full refund, this is not good customer relations. Obviously the days of the customer comes first and is always right are long gone!!!
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Old 13-03-2014, 12:20 PM   #16
karr1981
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Quote:
Originally Posted by hollowhornbear View Post
So communication lines are down again!!! Chris please respond either here or the captains store. As my other half and I have now asked for a full refund, this is not good customer relations. Obviously the days of the customer comes first and is always right are long gone!!!
Hi Mate,

Sorry i didnt respond to your post last night, Im doing some crazy hours at work currently for a new game launch.

I appreciate your patience and fully understand your decision, I will speak to Bernie to action your request.

Chris
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Old 13-03-2014, 01:41 PM   #17
hollowhornbear
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Thank you, my worry now is how long will it take?
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Old 14-03-2014, 06:53 PM   #18
hollowhornbear
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Deathly silence again? I would have thought an Irate and frustrated customer would be a Priority obviously not!
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Old 15-03-2014, 02:16 PM   #19
hollowhornbear
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As there is now deathly silence and no refund is forth coming, I have contacted you via paypal, and taken this up with paypal, before I go down the line of section 75 of the consumer credit act, credit card chargeback or a small claims case, I am sorry that this has had to be brought up in public, but it seems the only way to get at least some sort of response!!!!
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Old 15-03-2014, 02:28 PM   #20
karr1981
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Kevin,
Please check your email, I have contacted you directly via email to resolve this situation..
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